Scope and Delivery Areas
We deliver our Latin American products to the Netherlands and Belgium.
Costs and Free Shipping
Standard shipping costs 5.95 euros. It is free for orders over 50 euros within the Netherlands.
Delivery Times
Orders within the Netherlands are delivered in 1 to 2 business days. Shipments to Belgium and Luxembourg take between 2 and 3 business days.
Order Preparation
Orders placed before 2:00 PM are prepared and shipped on the same business day. Orders placed after 2:00 PM are prepared on the next business day.
Refrigerated and Frozen Products
Products requiring a cold chain are shipped in isothermal packaging with cold packs, only from Monday to Wednesday, to prevent the order from spending the weekend in transit.
Receiving the Order
It is the customer's responsibility to ensure that the delivery address is correct and that someone is available to receive it, especially for fresh, refrigerated, or frozen products.
Free Pickup
You can pick up your order for free at Gyroscoopweg 10, 1042 AB Amsterdam, by selecting this option at checkout.
Return Period
You have 30 calendar days from the receipt of the order to request a return for non-perishable products. This period is an additional commercial policy and does not affect your legal right of withdrawal of 14 days in accordance with European Union regulations.
Conditions for Accepting a Return
The item must be unused, retain its original packaging, include labels if applicable, have proof of purchase, and be in conditions suitable for resale.
How to Request a Return
Write to us at hola@cocomercadolatino.nl indicating your order number and the reason. Returns are sent to Gyroscoopweg 10, 1042 AB Amsterdam. Returns are not accepted without prior request.
Return Costs
Return shipping costs are borne by the customer, except for defective, damaged, or our error, in which case we assume the cost.
Issues with Fresh, Refrigerated, or Frozen Products
Any issues must be reported within a maximum of 24 hours from delivery, attaching photographs as evidence.
Products Not Eligible for Return
Returns are not accepted for opened food products, refrigerated, frozen, perishable, hygienically sealed, customized, personal care items, gift cards, or sale items.
Exchanges
We do not make direct exchanges. Please request a return and place a new order.
Right of Withdrawal, 14 Days
You have the right to cancel your order within 14 days of receipt, without justification, for eligible products. The refund includes the order amount and initial standard shipping. It does not apply to the ineligible products listed above.
Refunds
We process the refund within up to 10 business days to the original payment method, once the return is approved.